Return policy

The CUSTOMER has the right to withdraw from the contract concluded on the basis of these conditions, without stating any reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the CUSTOMER or a third party, other than the carrier and designated by the CUSTOMER, acquires physical possession of the product(s).

In order to exercise the right of withdrawal, the CUSTOMER must inform Piarulli Agrigarden srl of his decision to withdraw from the contract concluded on the basis of these conditions by means of an explicit declaration (e.g. letter sent by post, fax or e-mail).

In any case, this communication must clearly state, in addition to the will to withdraw, the date and number of the purchase order and the products subject to withdrawal.

In any case, the goods must be returned intact, unused, in their original packaging, complete with all their parts, including packaging and any accessory equipment, and complete with the attached tax documentation.

The right of withdrawal does not apply to made-to-measure or clearly customised items at the CUSTOMER’s request and to vehicles for which registration has already been made.

In the case of the purchase of tyres, the right of withdrawal is excluded in the event that the tyre(s) have been fitted to the vehicle, as these are goods that, by their nature, are liable to deteriorate rapidly.

If the CUSTOMER withdraws from the contract concluded on the basis of these conditions, the CUSTOMER will be reimbursed all payments he has made in favour of Piarulli Agrigarden, without undue delay and in any case no later than 14 days from the day on which Piarulli Agrigarden is informed of the CUSTOMER’s decision to withdraw from the contract.

In case of return of an order paid by Credit Card or Paypal Account the refund will be made using the same means of payment chosen by the CUSTOMER during the purchase.

In the event of the return of an order paid for on Cash on Delivery, the refund will be made by bank transfer. To this end, the CUSTOMER will be asked to provide Piarulli Agrigarden with the bank details (Account Holder, Bank Name, Iban Number) of the account to which he wishes to be credited.

The refund may be suspended until receipt of the product(s).

The CUSTOMER is obliged to return the product(s) within 14 days from the day on which he communicated to Piarulli Agrigarden his withdrawal from the contract concluded on the basis of these conditions. The deadline is met if the CUSTOMER returns the product(s) before the expiry of the 14-day period.

The goods must be sent to Piarulli Agrigarden Srl at the logistics warehouse at the following address:

Piarulli Agrigarden Srl

Via Variante Est, 5,

83030 Manocalzati AV

The only expenses due by the CUSTOMER for exercising the right of withdrawal will be those directed to the return of the Products.

Translated with DeepL.com (free version)